Privacy & Data Protection Policy

1. Who We Are & Scope of this Policy

This Privacy Policy governs the manner in which Axe Mart (Trade Name: AXE MART, GSTIN: 36BCBPA5537J1ZR), located at 1st Floor, 11-8-249/2, O City Main Road, Near Indoor Stadium, Warangal, Telangana - 506002, collects, utilizes, maintains, and discloses information gathered from users of the website axemart.in.

This policy applies to the website, all subdomains, e-commerce checkout systems, and all products and customer support services offered by Axe Mart.

2. Personal Information We Collect

We collect personally identifiable information from customers in several legitimate ways, including when users visit our site, register an account, place an order, or communicate with our helpdesk:

• Contact & Delivery Details: Full name, delivery address, city, state, postal code (PIN), active phone/mobile number, and email address.
• Order & Transaction Records: Purchased product items, transaction amount, order timestamps, and payment reference IDs generated by our payment aggregators.
• Technical & Log Data: IP address, device type, operating system, browser version, and approximate geographical location used solely for session management and anti-fraud verification.

3. How We Use Your Personal Data

Axe Mart collects and uses customer personal information strictly for legitimate commercial and operational purposes:

• Order Fulfillment: To process, package, dispatch, and deliver ordered products to your doorstep.
• Automated Order Tracking Notifications: To dispatch automated SMS, Email, and WhatsApp notifications containing your live courier tracking link (Shadowfax AWB).
• Customer Support & Returns: To process returns, exchanges, refunds, and address customer service inquiries.
• Platform Security: To prevent fraudulent orders, duplicate bookings, and unauthorized payment attempts.

4. Payment Security & Financial Data Protection

5. Data Sharing with Courier Partners & Third Parties

We respect the sanctity of your private information and adhere to a strict non-sale data policy:

• Logistics Fulfillment Partner: We share your recipient name, shipping address, and phone number with our verified logistics partner, Shadowfax, solely to facilitate doorstep parcel transport and delivery coordination.
• No Third-Party Advertising Sale: Axe Mart does NOT sell, rent, lease, or monetize customer contact lists or personal data to third-party telemarketers or external advertising brokers.
• Legal Mandates: We may disclose information only if required by a court of law, legal process, or official governmental directive in compliance with Indian law.

6. Cookies & Local Browser Storage

Our website utilizes standard HTTP cookies to enhance user experience, remember items in your shopping bag, and maintain your account login session. You may instruct your browser to refuse all cookies; however, certain interactive functionalities (such as the persistent cart drawer) may not function optimally without cookies enabled.

7. Grievance Redressal Officer (IT Act & DPDP Act Compliance)

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the details of the designated Grievance Officer for Axe Mart are published below: